Legal

Privacy Policy

Last updated: June 21, 2026

1. Introduction

GoldenDowFX ("we", "our", "us") is an independent Deriv partner and payment agent. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services. We are committed to safeguarding your privacy and complying with applicable data protection laws.

2. Information We Collect

We may collect the following types of information:

Contact Information: Your name, email address, phone number, and country of residence when you contact us or request support.
Account Referral Information: When you create a Deriv account through our referral link, Deriv may share your account status (verified/unverified) with us for support purposes.
Technical Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.
Communication Records: Records of emails, WhatsApp messages, Telegram messages, and phone calls with our support team.

3. How We Use Your Information

We use your information for the following purposes:

To provide Deriv account setup guidance and payment agent support services.
To respond to your inquiries and provide customer support in English and Arabic.
To process deposit and withdrawal assistance requests.
To improve our website, services, and user experience.
To send important service notifications (with your consent where required).

4. Information Sharing & Third Parties

GoldenDowFX does not sell, rent, or trade your personal information. We may share limited information with:

Deriv: When you use our referral link, your registration is tracked as referred by GoldenDowFX. Deriv's privacy policy governs your data on their platform.
Service Providers: Third-party tools we use for analytics, email delivery, or communication platforms (WhatsApp, Telegram).
Legal Compliance: If required by law, court order, or regulatory authority.

Please review Deriv's Privacy Policy to understand how Deriv handles your data on their platform.

5. Cookies & Tracking

Our website uses cookies to enhance your browsing experience, analyze traffic, and remember language preferences. You can disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure communication channels, and access controls. However, no method of data transmission over the internet is 100% secure.

7. Your Rights

You have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data (subject to legal obligations).
Opt-out: Unsubscribe from marketing communications at any time.

To exercise these rights, contact us at support@goldendowfx.com.

8. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. After this period, data is deleted or anonymized.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: